Air Traffic Controller Speaks: What Really Happens on the Job
While the public indicts an entire profession over a few bad apples, former air traffic controller Bob Richards says acts of routine heroism—and extreme stress—define life in the tower.
Air-traffic controllers work in the Air-traffic control tower at LaGuardia Airport in Queens, New York on Jan. 21, 2011. (Photo: Andrew Gombert, EPA / Landov)
